We hope never to give cause for complaint but if our standard of care falls below your expectations,
please ask to speak to the Practice Manager (Zoe Wainwright) or in her absence you may complete a complaint form verbally with a member of staff or in writing.
Any complaint that is about any aspect of clinical care will normally be referred to the dentist
Complaint forms are available from the wall display outside waiting room 2. Also you may email
details of your complaint to
We have a written complaints procedure:-
All complaints are taken seriously and remain confidential.
We aim to acknowledge your complaint within 3 days.
Complaints will be fully investigated and you will be provided with a written summary and conclusion within 10 days wherever possible or within an agreed time limit and method as arranged.
A meeting may be arranged with the Practice Manager or relevant personnel if appropriate.
Alternatively you may wish to refer your complaint to the Dental Complaints Service by telephone on 08456 120 540, website or in writing at Dental Complaints Service, T
he Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER.
If you are unsatisfied with the results of our (or Dental Complaints Service) complaints procedure
you may then refer your complaint to the Health Service Ombudsman, telephone 0345 0154033,
or in writing to Health Service Ombudsman, The Parliamentary and Health
Service Ombudsman, Millbank Tower, Millbank, London, SW1 4QP.
Information is also available from the British Dental Health Foundation’s Word of Mouth Advice Line
on 0845 063 1188.
It is also possible to contact the Care Quality Commission if you remain unsatisfied with the outcomeat